About Us

Conditions of Sale

ORDERING

  • Orders must be in submitted in writing and sent to our email address:  [email protected] ; We no longer accept orders over the telephone.
  • No Minimum Order is Required.
  • Standing and blanket orders are encouraged. The benefits offered you on these types of orders are minimization of paperwork, quantity discounts and firm pricing for the period of the order regardless of price fluctuations in the market

PRICING

Every effort will be made to keep prices firm, but they are subject to change without notice.

Unless instructed otherwise, we will ship items that have increased in price as long as the increase is no more than 10%. When any increase is greater than 10%, we will contact you for authorization to ship.

TERMS AND CONDITIONS

Orders will be shipped F.O.B. Hatfield, PA with transportation charges prepaid and added as a separate item on the invoice. All shipping charges are the exact cost of charges from the carrier that we have incurred.

We are pleased to announce that we accept American Express, Discover, MasterCard, and VISA for your convenience. Established accounts (existing customers who qualify) can be set up on Net 30 terms. Please call to make these arrangements in advance. Personal orders are welcome.

RETURN POLICY

Our return policy reflects out commitment to providing safe, clean non contaminated research products to our customers.  This supports our credo of keeping our customer’s best interest a top priority. Please read through our return parameters and reach out should you have any questions.

RETURN GUIDELINES

All returns must have an Electron Microscopy Sciences pre authorization issued prior to shipping any product back. We do not accept freight collect, COD shipments or returns without a return authorization #.  Please review the parameters below prior to requesting a return authorization.

We require the following information to review your return request:
Company name / address
Original purchase order #
EMS invoice # or order #
Item and quantity to be returned
Reason for the Return

Unfortunately, we cannot accept requests to return for the following reasons:
- Special or Custom Orders
- Equipment
- Chemicals
- Some laboratory supplies due to possible contamination

  • Items ordered in error are subject to a 25% restocking fee and must be unused and in original packaging. Shipping charges will not be refunded on items ordered in error.
  • Returns requests are not entertained on product received after 30 days.
  • Upon authorization to return the product, you have 30 days to physically send it back. If the return is not received within 30 days, the authorization process will start over.
  • Electron Microscopy Sciences reserves the right to refuse issuing a credit on any merchandise returned without a valid Return Authorization.

To request a return authorization, please contact our customer service team at [email protected] .

LEGAL LIABILITY

All EMS products are offered for research work only and not for clinical, food, cosmetic, household, or drug use. We offer no warranty and accept no responsibility for their use.
All the information and references presented in this catalog have been complied from sources considered reliable to the best of our knowledge.
It is the users' responsibility to determine the suitability of any material or procedure recommended.

DISCOUNTS

Opening a new lab or need to buy a large quantity of supplies? Call us for special pricing today. Large quantity discounts are available and encouraged.

REPRESENTATION

We have sales representatives throughout the United States as well as foreign distributors in the rest of the world. For the local rep in your area, please call or write us today.